Help center
How can we help?
Answers to the most common questions about the product, billing, privacy and day-to-day operation.
How do I start using ARBON?
Access to the platform is arranged through a sales call with our commercial team. Reach out on WhatsApp or by email to schedule a conversation and figure out which setup makes sense for your company.
How do you charge?
By hours of AI processed — not per analysis or per user. Each plan includes a monthly package of hours. If you go over, you only pay for the excess per hour — usage is never blocked.
Does ARBON record the interviews?
Audio is processed as a stream and discarded immediately. The transcript stays encrypted in your account and you can delete it whenever you want. We do not store the original audio.
Does the AI decide who to hire?
No. ARBON is a copilot: it structures information, cites evidence and suggests questions. Every decision to hire or reject is human — always.
Which platforms does it work on?
For post-meeting analysis (audio/video/text upload): any platform. For live analysis during the interview: a Chrome extension for Google Meet, Zoom Web and Microsoft Teams Web — included for everyone.
How long does the report take?
About 3 minutes from the end of the interview to the complete report in the dashboard and by email. An 8-step pipeline (transcription → content → coherence → patterns → risks → score → questions → report).
Is it bias-resistant?
Yes. ARBON does not infer gender, race, age or social class from the candidate. The analysis is purely about what was said and how — not about who the person is.
What about data protection?
Full compliance. Terms and Privacy Policy at /terms and /privacy. Explicit consent from every interview participant is mandatory (the modal appears every time).
Can I share reports with hiring managers?
Yes. Every report has a "Share" button that generates a public link valid for 7 days. Whoever receives it does not need an ARBON account to open it.
Is the platform available in other languages?
The interface is available in Portuguese and English — use the language switcher at the top of the page. AI analysis and reports are currently generated in Portuguese; English reports are on the near-term roadmap.
How do I cancel?
Go to /app/settings/plan → "Cancel subscription". Access remains until the end of the paid cycle. No penalty, no fine print.
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