Last updated: September 10, 2026 · Version 2.4
Terms of Use — ARBON Platform
Translation notice. This is an English-language translation of ARBON's Terms of Use, provided for convenience only. This service and these Terms are governed exclusively by the laws of Brazil, including the LGPD (Law No. 13.709/2018 — Brazil's General Data Protection Law). In the event of any conflict, ambiguity, or divergence between this translation and the original Portuguese-language document, the Portuguese version prevails and is the only legally binding text.
These Terms and Conditions of Use ("Terms") govern access to and use of the platform and services offered by ARBON TECNOLOGIA EM RECRUTAMENTO LTDA ("ARBON"), a Brazilian limited liability company registered under CNPJ No. 67.821.928/0001-08, developer and owner of the interview behavioral analysis platform available at arbonhr.com ("Platform").
IMPORTANT: reading these Terms in full and expressly accepting them are indispensable conditions for using the Platform. Acceptance is recorded electronically on each user's first access, with date, time, and identification of the version accepted. The Privacy Policy is an integral and inseparable part of these Terms.
1. Definitions
- ARBON: ARBON TECNOLOGIA EM RECRUTAMENTO LTDA, as qualified above.
- Platform: ARBON's software as a service (SaaS), including the web dashboard at arbonhr.com, the API, the ARBON Live browser extension, and other components made available by ARBON.
- Client: a legal entity or an individual person that purchases or uses the Platform, including during a free trial period, for professional recruitment and selection purposes. When the Client is an individual person, Clause 4.5 applies.
- User: an individual authorized by the Client to access the Platform on its behalf (recruiters, managers, administrators).
- Candidate: an individual whose interview, audio, video, or transcript is submitted to the Platform by the Client.
- Client Content: all data, audio, video, transcripts, or information entered into the Platform by the Client or its Users.
- AI Hours: the unit of measurement for Platform consumption, corresponding to the amount of AI processing time applied to Client Content.
- Report: the analytical output produced by the Platform, including behavioral scores, alerts, evidence, and suggested questions.
2. Acceptance and electronic record
2.1. Use of the Platform requires express acceptance of these Terms and of the Privacy Policy, given on the User's first access through an affirmative action (checking an acceptance box after the full text has been made available).
2.2. ARBON electronically records every acceptance, including identification of the User and the Client, the document version, date, time, IP address, and user agent, pursuant to Provisional Measure No. 2.200-2/2001 and Article 10 of Law No. 14.063/2020. This record constitutes valid proof of the manifestation of consent.
2.3. Material changes to these Terms will require a new acceptance, as set out in Clause 18.
2.4. A User who accepts these Terms on behalf of a Client represents that they hold the authority to bind that Client.
2.5. Specific conditions agreed in a written contract between ARBON and the Client (including pilot project agreements and signed commercial proposals) prevail over these Terms to the extent they diverge, with these Terms remaining applicable on a subsidiary basis.
3. Description of the service
3.1. ARBON is a B2B SaaS platform for behavioral analysis of recruitment and selection interviews. Based on audio, video, or transcripts of interviews submitted by the Client, the Platform applies artificial intelligence to generate Reports containing a behavioral score (0–100), risk alerts with textual evidence, consistency analysis, suggested questions, and candidate comparisons.
3.2. The Platform includes, at no additional licensing cost, the ARBON Live browser extension, which enables real-time transcription and analysis during interviews conducted on Google Meet, Zoom Web, and Microsoft Teams Web, subject to the specific conditions of the Privacy Policy.
3.3. ARBON does not make hiring decisions. Reports are exclusively auxiliary, analytical, and statistical in nature, intended to support human decision-making. No result, score, or alert constitutes a binding recommendation, a guarantee of a candidate's future performance, or a substitute for human evaluation.
3.4. ARBON may implement updates, improvements, fixes, and new features to the Platform at any time, provided this does not substantially eliminate the essential contracted functionality.
3.5. No media is stored by the Platform. Audio, video, and image files submitted by upload or captured by the ARBON Live extension are used exclusively to generate the transcript and are permanently discarded immediately after processing — they are not recorded, retained, or copied. Only textual content (transcripts and Reports) remains stored on the Platform, encrypted and under the Client's control, who may delete it at any time, subject to the retention periods set out in the Privacy Policy.
3.6. Features identified as beta, experimental, or pre-release are made available "as is," may contain errors, become temporarily unavailable, or be changed, suspended, or discontinued at any time, and are not subject to the service levels of Clause 14, with the limitation of liability in Clause 15 applying to them.
4. Eligibility, registration, and credentials
4.1. The Platform is intended for professional recruitment and selection use, and may be contracted by a legal entity or, under Clause 4.5, by an individual person acting professionally in that capacity. It is not intended for consumers in a personal consumer relationship, or for minors under 18 years of age.
4.2. The Client is responsible for: (a) the accuracy and currency of its registration information; (b) creating, administering, and removing its Users; (c) safeguarding and keeping confidential its access credentials; and (d) all use made under its accounts, whether authorized or not, resulting from a failure to safeguard credentials.
4.3. Access is individual, personal, and non-transferable. Sharing credentials between different individuals is prohibited.
4.4. The Client must immediately notify ARBON of any suspected unauthorized use or compromise of its credentials.
4.5. Contracting by an individual person. When the Client is an individual person — a recruiter, headhunter, or recruitment and selection professional who contracts the Platform in their own name, with no legal entity registered as the Client — that same individual acts simultaneously as Client and User, and all obligations, representations, and responsibilities assigned to the Client under these Terms, including those in Clause 9.1 (Candidate consent) and Clause 16 (Indemnification), fall personally and entirely on them. With no legal entity standing between them and ARBON, that responsibility is neither diluted nor transferable to third parties, and the individual Client is liable with their own assets.
4.6. If the individual Client uses the Platform in the context of an employment relationship, a service engagement, or a relationship with a third party (a hiring company, a headhunting client), it is their exclusive responsibility to obtain from that third party the authorization necessary to submit the relevant Candidates' data to the Platform. ARBON does not verify, does not intervene in, and is not responsible for that underlying relationship.
4.7. The electronic confirmation that the individual has authorization to record and analyze Candidates' interviews, required in the Platform's purchase flow, is a condition for contracting by an individual Client and constitutes a binding representation for all purposes under these Terms, including those in Clause 16.
5. Free trial period
5.1. ARBON may offer a free trial period ("Trial") with consumption and duration limits indicated at the time of sign-up (currently 22 AI Hours for up to 30 consecutive days, whichever occurs first), with no credit card required.
5.2. The Trial is limited to one (1) per company tax ID (CNPJ or equivalent), unless expressly authorized otherwise by ARBON. ARBON may, at its discretion, refuse, limit, suspend, or terminate Trials in the event of suspected fraud, abuse, creation of multiple accounts, or use inconsistent with these Terms.
5.3. A self-service Trial does not automatically convert into a paid subscription. At the end of the Trial, access to processing features is suspended until the Client purchases a paid plan. Pilot projects formalized through a specific written contract may provide for automatic conversion, in which case the terms of that instrument prevail (Clause 2.5).
5.4. All obligations relating to permitted use, intellectual property, confidentiality, and data protection apply in full during the Trial.
5.5. When the Trial ends without a purchase, Client Content will remain available for export for 30 (thirty) days, after which it may be permanently deleted, subject to any legal retention obligations.
5.6. During the Trial, the service is provided "as is," with no service-level guarantees, and ARBON's total liability is limited to R$ 1,000.00 (one thousand Brazilian reais).
5.7. During the Trial, ARBON provides initial onboarding and technical support to the team designated by the Client, pursuant to Clause 14, and will make a usage report available upon request at the end of the period.
6. Plans, AI Hours, and payment
6.1. Use of the Platform is measured in AI Hours processed per month. The Client purchases a monthly hours package, as set out in the commercial proposal, purchase order, or the Platform's sign-up flow, and may adjust it in line with then-current commercial terms.
6.2. All Platform features are included in every package; the contracted hours only limit the volume of processing. Consumption exceeding the monthly package is billed per additional hour, at the rates indicated at sign-up, or, at the Client's discretion, through the advance purchase of additional hours.
6.3. Payments are processed through a certified third-party payment processor (PCI-DSS standard) or through direct billing (Brazilian PIX/boleto), as agreed. ARBON does not store full credit card data.
6.4. In the event of late payment, the following will apply: (a) a late-payment penalty of 2% (two percent) of the amount due; (b) late-payment interest of 1% (one percent) per month, pro rata die; and (c) monetary adjustment by the IPCA index (Brazil's official consumer price index).
6.5. A delay exceeding 15 (fifteen) days authorizes suspension of access to the Platform. A delay exceeding 30 (thirty) days authorizes ARBON to terminate the contract, with immediate enforceability of all amounts due. Suspension does not interrupt the accrual of fees due until termination.
6.6. Contracted amounts will be adjusted annually by the IPCA index accumulated over the preceding 12 (twelve) months, or by the index that replaces it.
6.7. Taxes applicable to the services will be added or itemized as required by applicable law.
7. Plan types, cancellation, and refunds
7.1. Monthly plan (no commitment): the Client may cancel at any time through the Platform itself or by written notice to arbon@arbonhr.com. Cancellation takes effect at the end of the current monthly cycle, with no penalty. There is no pro-rated refund of the current cycle or of unused hours.
7.2. Annual plan (with commitment): when contracted with a discount and a minimum 12 (twelve) month term, early termination by the Client without just cause subjects it to a compensatory penalty of 50% (fifty percent) of the remaining monthly fees for the commitment period. Annual contracts do not generate pro-rated refunds.
7.3. Additional hours purchased separately are non-refundable once the corresponding cycle has begun, and remain valid for the period indicated at purchase.
7.4. Cancellation does not exempt the Client from paying amounts due up to the effective date of cancellation, nor does it affect clauses that, by their nature, survive termination (intellectual property, confidentiality, data protection, limitation of liability, indemnification, and jurisdiction).
7.5. After cancellation takes effect, the data retention and export period set out in the Privacy Policy applies (90 days for export, unless a legal retention obligation applies).
8. Referral program
8.1. ARBON may offer a referral program under which Clients who refer new companies may receive benefits (such as AI Hours credits or discounts), pursuant to the rules in force as published on the Platform.
8.2. Referral benefits: (a) have no monetary value, are not convertible into cash, and are not transferable; (b) are granted only when the referred company completes a valid paid purchase; (c) may be changed, suspended, or discontinued by ARBON at any time, without affecting benefits already granted.
8.3. The following are prohibited and result in cancellation of benefits and possible account termination: self-referral, referring companies within the same economic group for the purpose of artificially obtaining benefits, creating fictitious accounts, spam, and any form of fraud against the program.
9. Permitted use and prohibited conduct
9.1. The Client represents and warrants that it:
a) obtained, prior to submitting any interview to the Platform, the free, informed, and unambiguous consent of each Candidate and other participants, or has another valid legal basis, for recording, transcribing, and analyzing the interview, including the use of artificial intelligence, in accordance with the LGPD;
b) will use the Platform exclusively for lawful recruitment, selection, and professional assessment purposes;
c) will not use the Platform, its Reports, or its analyses for discriminatory purposes prohibited by law, including discrimination based on national origin, race, color, sex, age, religion, political opinion, sexual orientation, health condition, disability, or family status (Brazilian Federal Constitution, art. 3, IV and art. 7, XXX and XXXI; Law No. 9.029/1995);
d) will submit to the Platform only content over which it holds the necessary rights and authorizations.
9.2. The Client and its Users are expressly prohibited from:
a) reproducing, copying, modifying, adapting, translating, or creating derivative works from the Platform or any of its components;
b) reverse engineering, decompiling, disassembling, or attempting to obtain the Platform's source code, models, prompts, or analysis logic by any means, including through interactions designed to extract instructions from the AI models;
c) using the Platform, its Reports, methodologies, or results to develop, train, fund, specify, or support a competing or similar product or service, including for purposes of unauthorized competitive benchmarking;
d) sublicensing, reselling, renting, assigning, lending, or otherwise making access to the Platform available to third parties outside its own operations;
e) circumventing, or attempting to circumvent, usage limits, AI Hours metering, security mechanisms, or access controls;
f) using bots, scripts, scraping, or other unauthorized automated means to access or extract data from the Platform;
g) submitting to the Platform content that is unlawful, malicious (including malware), or obtained without authorization, or recordings made without the participants' knowledge;
h) removing, concealing, or altering ARBON's intellectual property notices, trademarks, or credits;
i) using Reports as the sole and automated basis for a hiring or rejection decision, without human review.
9.3. ARBON may temporarily suspend access, in whole or in part, whenever it identifies use inconsistent with these Terms, a risk to the security of the Platform or of third parties, fraud, compromised credentials, or non-payment, notifying the Client whenever reasonably possible. Serious violations authorize immediate termination, without prejudice to any applicable penalties.
10. Sharing Reports via public link
10.1. The Platform allows the Client to generate public sharing links for Reports, with limited validity (currently 7 days), for viewing by people without a Platform account.
10.2. By generating a public link, the Client makes the Report's content accessible to anyone who has the link. The decision to generate and distribute the link, and responsibility for its sharing, rest exclusively with the Client, who must ensure that such disclosure complies with the LGPD and the Candidates' rights.
10.3. The Client may revoke active links at any time on the Platform. ARBON may deactivate links in the event of misuse, a substantiated complaint, or a legal requirement.
11. Artificial intelligence and human decision-making
11.1. The Platform's analyses are produced by third-party artificial intelligence models applied to Client Content, and are probabilistic in nature. ARBON makes ongoing efforts to calibrate and ensure quality, but does not guarantee the accuracy, completeness, or suitability of any analysis for a specific case.
11.2. The Platform is designed not to infer or use as an analysis factor attributes such as the Candidate's gender, race, age, or social class. The analysis is based on the verbal content of the interview.
11.3. The Client undertakes to ensure human review of any decision affecting Candidates' interests, and acknowledges data subjects' right to request review of decisions made solely on the basis of automated processing (art. 20 of the LGPD).
11.4. ARBON depends on infrastructure, transcription, and AI model providers. Interruptions or material changes imposed by these providers do not constitute a breach by ARBON, which will make commercially reasonable efforts to mitigate any impact.
12. Intellectual property
12.1. The Platform, its brand, logos, source code, algorithms, models, prompts, analysis methodologies, databases, interfaces, workflows, documentation, and other elements are the exclusive property of ARBON, protected under Laws No. 9.609/1998, No. 9.610/1998, and No. 9.279/1996. These Terms grant a limited, non-exclusive, non-transferable, and revocable license to use, without any assignment of intellectual property.
12.2. Client Content and the Reports generated from it belong to the Client, for internal use in its recruitment and selection processes. The Client grants ARBON a limited license to host and process that content solely to provide the services.
12.3. ARBON may use, in aggregated and anonymized form, with no possibility of identifying Candidates or the Client, the following data derived from use of the Platform — interviews, transcripts, behavioral analyses, scores, alerts, and feedback generated by the Platform itself — exclusively to calibrate, evaluate, and continuously improve the artificial intelligence and to produce statistics and benchmarks, as further detailed in the Privacy Policy. Sensitive personal data, as defined in art. 5, II of the LGPD, will under no circumstance be used for this purpose. This authorization may be revoked at any time by the Client, by written notice to arbon@arbonhr.com, ceasing the use of new data as of receipt of the revocation, without prejudice to the use, in anonymized form, already made up to the date of revocation.
12.4. Feedback and suggestions submitted by the Client about the Platform may be used freely by ARBON, with no obligation of compensation or attribution.
13. Confidentiality
13.1. The parties undertake to keep confidential all confidential information to which they have access as a result of the contractual relationship, including candidate and selection-process data, methodologies, commercial terms, and technical and business information — meaning any information not in the public domain, whether or not identified as confidential.
13.2. Excepted are information that: (a) is or becomes public through no fault of the receiving party; (b) was already lawfully known to the receiving party; (c) must be disclosed by court order or order of a competent authority, subject to prior notice to the other party where permitted.
13.3. Confidentiality obligations remain in force during the contractual relationship and for 10 (ten) years after its termination.
14. Availability, support, and service levels
14.1. ARBON makes commercially reasonable efforts to keep the Platform continuously available, subject to scheduled maintenance (announced with reasonable advance notice), emergency maintenance, and unavailability caused by third parties, force majeure, or events beyond ARBON's control.
14.2. Support is provided remotely, in Portuguese, on business days, through the channels published on the Platform, prioritized according to criticality. Support does not include personalized training, customization, or on-demand development, unless specifically contracted.
14.3. Specific service levels (SLAs), where applicable, will be set out in the Client's commercial proposal or contract.
15. Limitation of liability
15.1. ARBON is not liable for:
a) hiring, rejection, promotion, or personnel-management decisions made by the Client, whether or not supported by Reports, which are exclusively auxiliary in nature;
b) damages arising from the Client's failure to obtain consent or another legal basis for processing Candidates' data;
c) the sharing of Reports via public links generated by the Client;
d) interruptions or failures caused by internet providers, cloud computing, transcription, or artificial intelligence model providers, or by force majeure or events beyond ARBON's control;
e) indirect damages, lost profits, loss of opportunity, or non-pecuniary damages not resulting from ARBON's willful misconduct or gross negligence;
f) use of the Platform inconsistent with these Terms.
15.2. ARBON's total liability, for all events combined, is limited to the equivalent of 3 (three) monthly fees under the Client's plan in effect at the time of the event (or, during the Trial, to the limit set out in Clause 5.6). This limitation does not apply where the law prohibits its exclusion.
15.3. Except for the warranties expressly set out in these Terms, the Platform is provided "as is" and "as available," with no implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the fullest extent permitted by applicable law.
16. Indemnification
16.1. The Client agrees to defend, indemnify, and hold harmless ARBON, its partners, officers, and staff from claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) the Client's or its Users' breach of these Terms; (b) the submission of Client Content without the legal basis or consent required by data protection law; (c) use of the Platform or its Reports in violation of applicable law, including labor and anti-discrimination law; or (d) hiring, promotion, dismissal, or personnel-management decisions made by the Client.
16.2. ARBON will notify the Client without undue delay of any claim subject to this item. The Client may assume the defense at its own expense, with ARBON's reasonable cooperation.
16.3. This clause does not apply to claims arising from ARBON's own willful misconduct, fraud, or gross negligence.
17. Penalties
17.1. Violation of the intellectual property prohibitions (Clause 12 in conjunction with Clause 9.2 "a"–"d" and "h") subjects the offending party to a penalty of R$ 10,000.00 (ten thousand Brazilian reais) per proven occurrence.
17.2. Violation of the confidentiality obligations (Clause 13) subjects the offending party to a penalty of R$ 6,666.67 (six thousand, six hundred sixty-six Brazilian reais and sixty-seven centavos) per proven occurrence.
17.3. Failure to comply with any other obligation under these Terms subjects the offending party to a penalty of R$ 3,333.33 (three thousand, three hundred thirty-three Brazilian reais and thirty-three centavos) per proven occurrence, not cumulative with the penalties above when arising from the same event.
17.4. These penalties do not exclude compensation for proven losses and damages that exceed them, nor do they exclude termination of the contract and suspension of access.
18. Changes to these Terms
18.1. ARBON may update these Terms at any time. Material changes will be communicated at least 30 (thirty) days in advance, by email and/or notice on the Platform, and will require a new electronic acceptance on first access after they take effect.
18.2. If the Client does not agree with the new version, it may terminate the relationship without penalty up to the effective date, remaining liable for amounts owed for the period used. Continued use after accepting the new version renders it binding.
18.3. All versions of these Terms are identified by number and date, and the version history is available upon request to arbon@arbonhr.com.
19. Communications, marketing, and general provisions
19.1. Formal communications between the parties will be made in writing, by email with confirmation of receipt — for the Client, the email registered on the Platform; for ARBON, arbon@arbonhr.com — or by mail with return receipt to the addresses indicated.
19.2. The Client authorizes ARBON to mention its name and logo as a Platform client in institutional and commercial materials, with disclosure of confidential data or specific performance data prohibited without separate authorization. This authorization may be revoked at any time, in writing, ceasing new disclosures from the date of receipt.
19.3. These Terms do not create any corporate, employment, agency, or franchise relationship between the parties. The Client may not assign its contractual position without ARBON's prior consent; ARBON may assign its position in the event of corporate reorganization, notifying the Client.
19.4. Tolerance of a breach of any clause does not imply novation or waiver. The invalidity of any one clause does not affect the others.
19.5. The parties acknowledge the validity of signatures and electronic acceptances made on the Platform or through electronic signature platforms, pursuant to Provisional Measure No. 2.200-2/2001 and Law No. 14.063/2020.
19.6. ARBON represents that it complies with applicable anti-corruption law, including Law No. 12.846/2013, and undertakes not to offer, promise, or grant an undue advantage to a public or private agent in connection with its relationship with the Client.
19.7. These Terms, together with the Privacy Policy and any commercial proposals, purchase orders, or written contracts referenced in Clause 2.5, constitute the entire agreement between the parties regarding their subject matter, superseding prior understandings, proposals, and communications, whether oral or written, on the same subject.
20. Governing law and jurisdiction
20.1. These Terms are governed by the laws of the Federative Republic of Brazil, in particular Law No. 10.406/2002 (Civil Code), Law No. 9.609/1998, Law No. 9.610/1998, Law No. 13.709/2018 (LGPD), and Law No. 12.965/2014 (Brazilian Civil Rights Framework for the Internet).
20.2. The courts of the Judicial District of São Paulo, State of São Paulo, Brazil, are elected to settle any disputes arising from these Terms, with express waiver of any other, however privileged.
21. Contact
Questions about these Terms: arbon@arbonhr.com.
ARBON TECNOLOGIA EM RECRUTAMENTO LTDA · CNPJ 67.821.928/0001-08